In addition to products, our product development develops our staff. One example of this is the help provided to our technical support engineers in selecting products for our customers’ processes. First, they jointly review the data obtained from the customer’s process. Then, they determine the factor that causes the greatest wear in refractory products in the target location and finally, they select the product most suitable for the need.

In addition, our technical support engineers and our product development staff continuously monitor our products being tested by customers and compare the data to those previously obtained. If a product shows unexpected wear, they make changes that improve durability.

If problems occur, our technical support engineers assigned to the customer’s process receive support from our product development to ensure that the root causes of the problems are determined and that the corrective measures are identified as quickly as possible.

Training

Our product development also provides training to our technical support engineers. The last such training related to support for the work of technical support engineers, focusing on Bet-Ker’s product development process and topics that both product development and our technical support engineers must take into account when selecting and developing products. Various raw materials and their impacts on the product were also discussed.

After familiarising themselves with an example customer process, the participants selected a suitable product, which is being tested by the customer. Based on the data obtained, our product development and technical support engineers can select the most suitable and as “long-lived” a product as possible for the customer.